Support
Pricing
Occasionally, prices on our website are lower than they are in our store. If you wish to take advantage of the prices found on our website, you will need to place an order through our site.
Glen’s Surplus Sales INC reserves the right to change prices at any time without notice. This can happen when our supplier for a product has changed, when we run out of an item as surplus and re-order through a supplier, or when the supplier changes our price on the item. As a policy we try to notify customers in advance of these changes.
Shipping
Returns
Back Orders
Here at Glen’s Surplus we proudly sell over 10,000 items in over 400 categories, some of which sell very quickly. This means that at times our inventory will run low prior to our restocking order arriving. In this case, we will ship your order as soon as we have the item back in stock.
Alternatively, if the item was a surplus item and thus not re-order able, we will contact you and arrange a way to refund you your money.
Payment Policy
We proudly accept Paypal, Visa, Master Card, Discover Card, Checks (Held Until Cleared) and Cash in the event that no other payment option is available to you.
Here at Glen’s Surplus we understand there are those who are apprehensive about using online payment methods to pay for their order. We have selected our online payment providers based on their track record and reliability. However, if you are still apprehensive about paying for your order online, please call us at 1.800.634.6470 and we will be happy to process your transaction over the phone.
Sales tax must be charged (7.25%) on all orders made by customers within the state of Ohio. No Sales Tax is added to orders made by people outside of the state.
Questionable Orders
Glen’s Surplus stocks and sells a large variety of merchandise. Because of the merchandise we sell, we are obligated by the FBI to report questionable orders placed in our store and through our website. An order would be deemed questionable by either the combination of items that are ordered at the same time, or the quantity of specific items that are ordered at the same time.
Because of this, any orders that are deemed questionable in nature may be delayed while we try to contact you to discuss the order. We are sorry for any inconvenience that this may cause.
Come and Visit!
We encourage anyone who can to come visit our store. We are located at 14 E. Smiley Ave, Shelby Ohio, 44875. We are open Wednesday through Sunday, 9am to 5pm (est) excluding major holidays (see below).
Days we are closed:
Easter Sunday
Memorial Day
4th of July
Labor Day
Thanksgiving
Christmas Day Through New Year’s Day (December 25 through January 1)