Support

All merchandise is inspected both upon receipt by our store and before it is shipped to you to ensure that we are sending out items of the best possible quality, but from time to time a mistake may occur. In the case that the item you received was not what you were expecting, we will work with you to make arrangements for a return or exchange. In the event that you have a comment or concern about these policies, please contact the store. In the event that a product is damaged or defective upon receipt by you, we will arrange for a replacement to be shipped out immediately. In the case that this is not possible, we will refund you for your item. If you decide for any reason within 30 days that you would like to return an item that is without defect, you can contact us and make arrangements. We will refund you 100% of the purchase price. (this does not include shipping) Lastly, we cannot accept returns at this time on the following items: Electrical Items Dog Tags Cut Sections of Rope or Chains Foam Bedding Seasonal Items Carburetors that smell of Gasoline. Lawn Mower Blades that have been sharpened. In the event that you need to return an item, PLEASE contact us first. While we do not require an RAC or other number to process a return, we do wish to speak with you prior to shipping an item back. To begin this process please contact us via e-mail or 1.800.634.6470. Please understand that items that are returned without contacting us prior may experience delays with refunds.