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We here at Glen's Surplus want you to be able to find what you are looking for. We have designed this site so that it is easy to find what you immediately want, and if you poke around, you can find anything you could hope for.

If you can't find what it is you are looking for, or if you have questions, don't hesitate to call us at 419.347.1212 or 1.800.634.6470. If you find something on our site, and you would like more information than what is available (say bulk pricing) you can call or e-mail us.

Items will typically be shipped within 3 business days via UPS ground shipping (unless otherwise noted in the item details). Some items are also available via Next Day Air (or another alternate fast shipping method) which can be arranged by contacting the store via telephone or e-mail us.

Estimated Shipping Times (VALID on the continental US)

Ground Shipping: 4 - 10 Business Days.
Express Shipping: Overnight and Second Day Air available.
APO/FPO Boxes: Will be shipped using Priority Mail.

In the case that the item you received was not what you were expecting, we will work with you to make arrangements for a return or exchange. In the event that you have a comment or concern about these policies, please contact the store.

All merchandise is inspected both upon receipt by our store and before it is shipped to you to ensure that we are sending out items of the best possible quality, but from time to time a mistake may occur.

In the event that a product is damaged or defective upon receipt by you, we will arrange for a replacement to be shipped out immediately. In the case that this is not possible, we will refund you for your item.

If you decide for any reason within 30 days that you would like to return an item that is without defect, you can contact us and make arrangements. We will refund you 100% of the purchase price. (this does not include shipping)

Lastly, we cannot accept returns at this time on the following items:

• Electrical Items
• Dog Tags
• Cut Sections of Rope or Chains
• Foam Bedding
• Seasonal Items
• Lawn Mower Blades that have been sharpened.

Here at Glen's Surplus we proudly house over 10,000 items in over 400 categories, some of which sell very quickly. This means that at times our inventory will run low prior to our restocking order arriving. In this case, we will ship your order as soon as we have the item back in stock.

Alternatively, if the item was a surplus item and thus not re-order able, we will contact you and arrange a way to refund you your money.

Glen's Surplus Sales INC reserves the right to change prices at any time without notice. As a policy we try to notify customers in advance of these changes.

We proudly accept Paypal, Google Checkout, All Major Credit Cards, Checks (Held Until Cleared) and Cash in the event that no other payment option is available to you.

Here at Glen's Surplus we understand there are those who are apprehensive about using online payment methods to pay for their order. Thus we have selected our online payment providers based on their track record and reliability. However, if you are still apprehensive about paying for your order online, please call us at 1.800.634.6470 and we will be happy to process your transaction over the phone.

Sales tax must be charged on all orders made by customers within the state of Ohio. No Sales Tax is added to orders made by people outside of the state.

Glen's Surplus stocks and sells a large variety of merchandise. Because of the merchandise we sell, we feel that we are obligated to make sure that questionable orders placed in our store and through our website are followed up on. We aren't trying to intrude on anyone's right to privacy, we are simply doing our part to make sure that you and your loved ones are safe.

Because of this, any orders that seem to be of a questionable nature may be delayed while we try to contact you to discuss the nature of the order. We are sorry for any inconvenience that this may cause.

We encourage anyone who can to come visit our store. We are located at 14 E. Smiley Ave, Shelby Ohio, 44875. We are open 7 days a week, 9am to 6pm (est) excluding major holidays (see below). If you wish to take a look at our store from the comforts of your own home, take a virtual tour.

Days we are closed:
Easter Sunday
Memorial Day
4th of July
Labor Day
Thanksgiving
Christmas Day Through New Year's Day